Yes. We ship ME & JOE eyewear to Greece, Europe, the United Kingdom, the United States, Canada, and selected international destinations. Shipping is free for all available destinations.

Most orders are dispatched within 24 hours on business days. Estimated delivery times: Greece: 1–3 business days / European Union: 1–3 business days / United States and Canada: 2–5 business days / United Kingdom and Rest of the World: 2–7 business days. Orders with custom prescription lenses require an additional 2–7 business days for preparation.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details. You can follow your shipment through the tracking link included in the email.

Orders delivered outside the European Union may be subject to customs duties, import taxes, or other local charges. These charges are determined by the destination country and are the responsibility of the recipient.

Yes. You may request a return or exchange within 30 days from the date you receive your order. The product must be unworn, unused, and returned in its original condition with its case, packaging, and accessories.

Return fees depend on the original delivery destination: Greece: The first return is free. Every additional return costs €5. / European destinations: €20 return fee. / United Kingdom, United States, Canada and Rest of the World: €30 return fee. The applicable fee is deducted from the refund when we provide the return label.

For orders delivered within Greece, the first exchange is free. Every additional exchange within Greece costs €5. For orders outside Greece, the applicable international return fee applies. Any additional reshipping cost will be confirmed before the exchange is arranged.

Before sending any product back, please contact us at help@meandjoe.com or call +30 2310 260022. We will provide the correct return address, courier instructions, and return label. Please do not send an independent return before contacting us, as this may cause delays or additional customs charges.

Once we receive and inspect the returned product, the refund will be issued to your original payment method. Please allow approximately 2–7 business days for the amount to appear in your account, depending on your bank or payment provider.

Please contact us as soon as possible and send photographs of the product and its packaging. If the product is defective, damaged, or different from what you ordered, we will arrange the return or replacement without any charge.

ME & JOE frames are handmade in Italy using premium acetate and carefully selected materials.

Yes. You may carefully try on the glasses as you would in one of our stores. To be eligible for a return, they must remain free from scratches, damage, alterations, or signs of use.

Prescription lenses and customized optical products made specifically according to your prescription or selected specifications cannot normally be returned or exchanged. This does not apply if the lenses are defective, incorrectly manufactured, damaged, or different from what you ordered.

ME & JOE frames are covered by a 2-year guarantee against manufacturing defects. The guarantee does not cover accidental damage, improper use, scratches, normal wear and tear, or damage caused by incorrect handling.

Our team is available to help with orders, products, lenses, returns, and exchanges. Email: help@meandjoe.com / Telephone: +30 2310 260022

Yes. Cash on delivery is available free of charge for eligible orders within Greece.

The available payment methods are displayed securely at checkout and may vary depending on your country.